Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • cancel, please try again

    I was able to install conference bridge and assign the DID. Everything looks fine up till you call the designated DID.

    It rings, the IVR answer's, but once I start keying the access code or press any buttons, I would

    "cancel, please try again"

    I followed the documentation given to me, but for reason I can't get the bridge to accept the code.

    Please help. Thanks


  • #2

    Under VOIP setting G.726-32 Payload Type and RFC2833 Payload Type... input a number

    Save and Reboot



    • #3
      I had this same problem and found that I needed to use the number 97 for the G.726-32 Payload type and the number 102 for the RFC2833 Payload Type.