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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Add user groups to extension lists, etc

    It would be great if we could add a user group to an extension list. We use extension list for page groups and AA dial by name. It would be really good if new users were added automatically to the extension lists based on the user group they are in. Also, when we set up a larger system with an extension list we normally have users segregated into different user groups but then we have to go back and manually select 60 or 70 users for an extension list. Painful.

    Getting back to the automatic thing, admins always forget to add new users to the extension lists.

    Although we don't often use VM broadcast lists, the same arguments apply to them. They are a bit better because they at least get a tab in SWD on the user page.