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  • Allow Caller ID override for Route Points

    Sometimes incoming callers end up at route points that call the outside world. More often than not, the outgoing call is denied as the caller id is a number our phone company denies for reasons. Mitel is simply respecting the originating Caller ID and passing it down the line. It would be nice to have a setting in the route point to specify a different outbound caller ID similar to what Cisco can do. This would be so much better than fiddling with trunks or ANI Replacements.

  • #2
    You can turn off original caller ID, you can also set the trunk to overwrite numbers that you do now own with a BTN, and you can work with your carrier to respect custom caller ID (which all carriers should do and can do, but most give you a hard time about).

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    • #3
      Originally posted by blanning View Post
      You can turn off original caller ID, you can also set the trunk to overwrite numbers that you do now own with a BTN, and you can work with your carrier to respect custom caller ID (which all carriers should do and can do, but most give you a hard time about).
      These are great solutions. But I believe these suggestions are at the trunk group level. It would be cool to have some granularity at the Route Point level.

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