Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Discrete workgroup logon?

    Is Shoretel working on a feature that would allow an agent to be a member of multiple workgroups and choose which to log into? This would be helpful for staff with split schedules and those who only want to log into a queue when it's busy.

    Right now, to view a queue's stats/monitor, an agent has to have rights to it, which simultaneously forces them to receive calls from that queue when they are logged in.

    I've asked about this previously and been told it may be included down the line, but so far I see no reference to such a feature. I've also been told to upgrade to ECC but we can't justify the cost for features that seem relatively simple to add to the basic workgroup functionality.

    J Stevens
    Telecom Engineer
    San Antonio, TX

  • #2

    We have a group of users that have different jobs depending on the desk they sit at. It would be nice for them to choose which workgroup they were in instead of being forced to be in all of them.