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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Reserve Blocks of DIDs

    I have a block of 500 DIDs. It's split into groups of 100 which are used for specific reasons. I had 200 of these DIDs that were each associated with an inbound toll free number. Some of them were assigned to user DIDs and fax DIDs.

    I would like to see the ability to reserve groups of DIDs so that they cannot be used at all. Or at least only by a specific user level on Director.

    If there is an attempt to assign the DID, the user is prompted with a warning "that DID is reserver for %insert_reserved_group_name_here%. choose a different one.'

  • #2
    You could prevent others from using the DID's by setting up DNIS entries for each of them on the trunk group. It might take a while to enter 100 of them, but it would prevent others from using them, and you could use the "Dialed Number" field to document what they are reserved for.


    • #3
      That's a great workaround... thanks for the reply!

      hmmm, an "import from CSV" function would be a nice feature for DNIS mapping.


      • #4

        Question regarding the DNIS, I am trying to add a DID number to a new user, but when I hit save, get the following message: "Cannot save user: the digits XXX have already been mapped to a DNIS number on the same trunk group! "

        So far, I cannot locate that DNIS record to make it available. I called the number, and know where it is currently going, but when I look at all the users of that location, none of them are using this as their DID. Where can I go to find this?

        Any help would be much appreciated. Been learning quite a bit from this place, thanks!


        • #5

          Should be under "Trunk Group" "DNIS MAPPING"

          You don't need a DNIS mapping unless you are doing something special. If it is assigned as a DNIS entry I don't think it can be a DID also, it could only forward to a different DID.