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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • 'On Another Call' LCD message.

    This is something I've had several complaints about and I think it should be seriously considered for an upcoming future release. When an IP phone calls another IP phone - and the person being called is on another call, the calling party's LCD should show a message that reads 'On Another Call'. Many, many, many other systems do this - and for people that don't use Call Manager, or can't use it, its a big deal. Otherwise the calling party will simply go to voicemail and not know the free/busy status - just the call handling mode.