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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Call Manager Security

    I submitted this as an enhancement request many years ago.

    Security Role/Feature to lock the Call Manager per user/group so the user cannot change the settings.

    Protect the end user from themselves.

  • #2
    This is already a feature in COS-Telephony. The "Allow Call Handling Changes" has 2 parameters: Current Mode allows users to change from one call handling mode to another, Detailed Mode allows users to do the actual call handling configuration. Just uncheck the box(es) to disallow.