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  • Pause functionality

    Would love to see the capability to use pauses. We use PAC codes for our long distance PRI's...mainly for internal accounting.

    Certain features like FindMe won't work for our users that have it go to a long distance number. There is not a way to input a pause and the following 4 numbers to get out on the long distance line.

  • #2
    I second this request. We do the same thing, LD numbers need to have a 4 digit code dialed for internal accounting purposes.

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    • #3
      Pause functionality

      This would be very useful in a number of ways.

      We would like this feature to be available in the call manager as well as the director.

      Others think it will be useful too. Here are the other posts I found on the forum.

      http://www.shoretelforums.com/forums...al-string.html

      http://www.shoretelforums.com/forums...e-dialing.html

      http://www.shoretelforums.com/forums...r-buttons.html

      http://www.shoretelforums.com/forums...tionality.html

      http://www.shoretelforums.com/forums...out-pause.html

      http://www.shoretelforums.com/forums...e-dialing.html

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      • #4
        If the comma is so hard to deal with then how about some other symbol? The Carrot "^" is not very busy and then shoretel can still claim "No commas in our dial string"

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        • #5
          i have had created a famous enhancement request for this months ago.
          Have multiple client needing this. One in particular complaining about all the gadgets and web stuff but cannot speed dial a pager.

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          • #6
            Pause functionality

            Truly amazing, the simplest of phones and phone systems have the pause functionality built into them. Every system I have worked with for nearly 20 years has ascribed to the comma as the pause character. Get with the program Shoretel.

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            • #7
              Originally posted by Dominic Carpini View Post
              Every system I have worked with for nearly 20 years has ascribed to the comma as the pause character. Get with the program Shoretel.
              Welcome to the 21st century!
              Here in the future we use out of band signaling and other means to get least cost routing and there's electronic mail and SMS messaging.
              Have you seen the Pager fields in the directory for each user?
              Still, I fondly remember when my phone made a purring noise when I lifted the handset and a series of clicks when I twisted the dial, i even used to have a touchtone device on my keyring so I could use telephone banking until I owned a phone that did touch tone.

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              • #8
                Well, perhaps not my most diplomatic reply.
                I think my point is, why invest in new technology to support legacy features when there are other ways to achieve what you are trying to deliver?
                If legacy features are required why invest in a new phone system in the first place if not to move on to something modern that does thing differently.
                Possibly healthcare aside, I haven't seen many people in the last 10 or 15 years that carry pagers. I see lots and lots of people with smartphones that they can use to send and receive email and SMS messages. Even healthcare is if not rolling out, making enquiries about mobility solutions.

                I can make long distance and international calls from most parts of the world cheap enough without needing to call a special number and dial a code first. Heck, I can even expect not to hear a busy tone and be able to make out what the other person is saying.

                So if I was building a new phone system from the ground up, i would be investing my effort in supporting the way most people work today rather than supporting a technology that was how we worked 20 years ago.

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                • #9
                  By the way, if you like old school, you will love what you are about to get with analog trunks in ShoreTel 13!

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                  • #10
                    what happens with Analog trunks in ST 13?

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                    • #11
                      Originally posted by jecarr View Post
                      what happens with Analog trunks in ST 13?
                      It's very retro. I love it.

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                      • #12
                        meaning????

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                        • #13
                          I would love to see Pause - and a native camp on feature...

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                          • #14
                            I need this as well for the same reason as the OP. As a new customer its great to have this new feature forum. Kind of frustrating to see that this request is 3 years old and no sign of it being in the product

                            We should be able to add anything we need to past the regualr dialing string - its only the first part that needs to be managed based on trunks, AC dialing etc - the trailing stuff we should be able to add digits, pauses etc.

                            Does any ST employee review these?

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