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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Default Call appearence selection

    Hello All-

    I know that I've been posting a lot so I guess its obvious I am a brand new Shoretel user!

    Anyway I propose a feature to allow the admin to customize call appearance selection when a call is already holding or parked.

    Meaning if I place a call on hold or if I park a call to another extension in order to make an intercom or an external call I currently need to press another call appearance button to grab a free line. The switch seems to assume that if I pick up the phone again or hit the off hook speaker button I want to go back to that holding or parked call. Most of the time we put calls on hold to intercom another employee or call a field employee. It would be great to be forced to press a call appearance each time we pick up the phone or hit a speaker button or activate a blue tooth headset