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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Softkey to toggle Agent Login/Logout Status

    As it stands now, I have to waste TWO custom keys, or 100% of the remaining keys, on a three key 230 phone to allow agents to log themselves in and out of workgroups.

    Yet, I have a "WrapUp" soft key that displays when part of a workgroup. it would seem as though a Login/logout softkey toggle is needed. Soft keys tend to be contextual, based on what you are currently doing. Wel, my users are currently part of a workgroup, so being able to toggle status within the workgroup without having to deploy the call manager is very important.

    Hopefully, this is just an oversight on ShoreTel's part and not a ploy to force people to purchase the Workgroup agent version of Call Manager.

  • #2
    Check out the link below. If you want to have access to a workgroup to be able to login and logout then you will need to purchase either a Workgroup Agent login or purchase a Workgroup or Operator license.


    • #3
      Yep, that was my thread originally. I posted here so that the feature request was "official". Hopefully, ShoreTel engineers peek at this forum every once in a while, since there is good info here on usage and requests.