Softkey to toggle Agent Login/Logout Status

[brianlees]

As it stands now, I have to waste TWO custom keys, or 100% of the remaining keys, on a three key 230 phone to allow agents to log themselves in and out of workgroups.

Yet, I have a "WrapUp" soft key that displays when part of a workgroup. it would seem as though a Login/logout softkey toggle is needed. Soft keys tend to be contextual, based on what you are currently doing. Wel, my users are currently part of a workgroup, so being able to toggle status within the workgroup without having to deploy the call manager is very important.

Hopefully, this is just an oversight on ShoreTel's part and not a ploy to force people to purchase the Workgroup agent version of Call Manager.

[wambam]

Check out the link below. If you want to have access to a workgroup to be able to login and logout then you will need to purchase either a Workgroup Agent login or purchase a Workgroup or Operator license.

http://www.shoretelforums.com/forums/administrators/2662-agent-login-logout-one-button.html

[brianlees]

Yep, that was my thread originally. I posted here so that the feature request was "official". Hopefully, ShoreTel engineers peek at this forum every once in a while, since there is good info here on usage and requests.