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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • XMPP support??

    Shoretel's options of getting the Instant Messaging running within the PCM is very limited.

    A. Going the Converged Conferencing route costs a minimum of $10,000 to setup.

    B. For non MS Office shops, setting up OCS 2007 for just Shoretel IM is a bit of an overkill.

    Why not support an open standard, such as XMPP?

    From the
    "XMPP is the Extensible Messaging and Presence Protocol, a set of open technologies for instant messaging, presence, multi-party chat, voice and video calls, collaboration, lightweight middleware, content syndication, and generalized routing of XML data."


  • #2
    I would second this, we have a number of clients who like the idea of a corporate IM capability, but do not have the 10k+ budget to spring for a conference bridge that they would hardly use outside of the IM functionality.


    • #3
      I would 3rd the motion. Have been asked several times why do we have to have such costly applications to have IM...


      • #4
        4th - We've been battling with OCS for way too long and it's far too complicated for some simple IM'ing (with archiving.)

        Would love to be able to use something simple like XMPP!


        • #5
          I think ShoreTel would sell more Professional Call Manager if they provided a simple instant messaging engine to use it with for a few hundred dollars.


          • #6
            Here we are 11.1 still no hope.....


            • #7
              Wait for the ShoreTel SA-100. IM and Web/Audio Conference unit coming soon...


              • #8
                Originally posted by jstel View Post
                Wait for the ShoreTel SA-100. IM and Web/Audio Conference unit coming soon...
                Don't they already have a conference unit?? Even if this is something new, I'm sure the price will still hover around the $10 grand area. They should just allow us to add an openfire server.


                • #9
                  We have a SA-100 in our office as part of the Beta test of ST12.0 right now. I haven't had the time to finish the IM segment setup on it yet (probably take me 10 minutes to finish), then I can decomission our OSC2007 server, as we are moving toward cloud solutions for email, and the IM segment is the last peice to go.


                  • #10
                    Is the SA-100 a physical appliance or can it be run in a virtual environment?


                    • #11
                      Originally posted by grdne1 View Post
                      Is the SA-100 a physical appliance or can it be run in a virtual environment?
                      It's a physical appliance.


                      • #12
                        Originally posted by Alex_TAC View Post
                        It's a physical appliance.
                        I believe the virtual appliance is in the roadmap Go see the new Demo kit v3.0