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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Couple fo Feature Requests

    Good Day,
    I have a couple of requests.
    1) We are running Shoretel in a somewhat unique scenario. We are hosting multiple businesses on one enterprise system (18 sites so far). Seeing these are separate entities, they each need their own site operator. What happens is we are forced to set a personal assistant on each individual user to keep callers from hitting zero in the user voicemail and getting forwarded to the original site operator.
    2) Holiday schedules need ability to set start/stop time rather than whole days only. Most people work some weird half day schedules during holidays. A checkbox for whole day is acceptable as long as we have the ability to override it with custom times. (we use the custom schedules for emergency closures, etc).
    3) Shoreware interface: An expanding tree would be a godsend. Navigating is very clumsy, all of the lines and colors bleed together and it is difficult to separate at times for us old folks.

    Great system overall, I'm having fun with it so far.