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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • mattwray
    More for forwarding, let the e-mail system handle the routing as normal e-mail. Right now if a salesperson calls in sick, I have to Forward their e-mail to a backup via AD, forward voicemail notifications via Director and also change their call handling mode to forward to their backup.

    If it hooked into Exchange, I wouldn't have to worry about the voicemail notification forwarding as it would follow mail routing. This could come in handy in other situations also with regards to mail routing.

    Leave a comment:

  • cburgy
    What are you trying to get at? You just want access to a wave file to play remotely when not at your pc with call manager?

    Leave a comment:

  • mattwray
    started a topic ShoreTel Hook into Exchange

    ShoreTel Hook into Exchange

    I would like to see a hook into Exchange as opposed to just Outlook. This could really help admins when dealing with voicemail.