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  • ShoreTel Hook into Exchange

    I would like to see a hook into Exchange as opposed to just Outlook. This could really help admins when dealing with voicemail.

  • #2
    What are you trying to get at? You just want access to a wave file to play remotely when not at your pc with call manager?


    • #3
      More for forwarding, let the e-mail system handle the routing as normal e-mail. Right now if a salesperson calls in sick, I have to Forward their e-mail to a backup via AD, forward voicemail notifications via Director and also change their call handling mode to forward to their backup.

      If it hooked into Exchange, I wouldn't have to worry about the voicemail notification forwarding as it would follow mail routing. This could come in handy in other situations also with regards to mail routing.