retrieve wav file for storing

[tnshurtm]

We don't have the shoretel system yet.

We want to be able to pull the vm wav file and store it elsewhere. I understand that shoretel can send the wav file through Exchange, but we would like to just have a link to it's location so we can pull it ourselves Is this possible? Can we decode the pointer that it puts in the local outlook and get the wav file?

Thanks.

[cburgy]

We don't have the shoretel system yet.

We want to be able to pull the vm wav file and store it elsewhere. I understand that shoretel can send the wav file through Exchange, but we would like to just have a link to it's location so we can pull it ourselves Is this possible? Can we decode the pointer that it puts in the local outlook and get the wav file?

Thanks.

You can gain access to the voicemail of users through the file structure on the Shoreware Server (either main or distributed).

[tnshurtm]

How can I get the file structure from the message it puts in outlook?

This may be an easy answer but we don't have this system installed yet and I don't know what the email looks like and how to access the file structure from the message shoretel puts into outlook.

Thank you,

Marc

[Justin Phillips]

The outlook wave files are actually just forwarded to your e-mail server so they actually reside there. There really is no file structure to it. Access the wav files directly is very easy as you will see one you get your shoretel system, however those wav files are encripted so you will not know who's files are who.

[tnshurtm]

The outlook wave files are actually just forwarded to your e-mail server so they actually reside there. There really is no file structure to it. Access the wav files directly is very easy as you will see one you get your shoretel system, however those wav files are encripted so you will not know who's files are who.

WHen I get the voicemail, and try to open it, it opens in a little popup window/player. I can not see how to get to the wave file without forwarding to someone else.

[aspen]

There are two forms of "Email" delivery of VM.

The first being Outlook integration. When you are using Outlook integration and using Outlook as your default mail client you VM is not being "Emailed". Outlook is building a MAPI connection to the ST VM server and streaming the VM over RTP. The VM is not touching your Exchange/SMTP/POP environment.

If you enable email notification and tell the ST to include a copy of the VM. It will create an email message and send it to you email server via smtp.

These to methods are independent and uses can have either, none, or both features enabled.

If you have PCM installed you can open the Shoretel VM viewer to view and export your VM to wav files. I have not been able to do so from within Outlook. I think the Voice mail viewer is one of the must under sold parts of the system.

On the servers the VM is a stored in one folder. Each user has a mailbox.dat file that contains the file names of the VM for that user. This dat file is not friendly.

You can get a list of the filenames for a given user by using the cfg.exe utility from the server. I believe some forum members have been able to script the cfg.exe program to generate out put for reports.

If you have any questions please let me know.

[tnshurtm]

I guess the bottom line is I have programmers here that want to get to a pointer on the PC (preferably in Outlook) to where the file is located. They want to be able to grab that specific file/voicemail and be able to upload it into our case management system.