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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Added Call Park Feature

    I would like to see something like this:

    I call into the system, get answered by the operator.
    I get 'Parked'.
    I do not get picked up by the person I am looking for.
    I would love to hear something like this:

    "Your party doesn't answer, you may Press 'X' to leave them a message or remain on the line for further assistance.