I am trying to get 911 working correctly with our new system and here's what I'm running into. My two sites do not have CESID information populated. I do have my IP phone mapping CESID information setup. All 911 calls are going out my PRI and for some reason all 911 calls are showing up as my first DID # and I cannot seem to find where that would be setup. Is that something that would be on the Shoretel system or would this be at my telco? I have an email into them to see if they have something that is making all 911 calls show that # but if its something setup on the Shoretel system I sure can't find it.
Any idea's???
Any idea's???
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