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  • Mitel Mobile Router - Access Numbers

    How are the access numbers configured.

    Should the Siparator be pointing them to the SMR or to the ShoreGear trunks?
    If to ShoreGear what should they be configured as.

    As for CELLULAR ACCESS are they also DIDs ?

    Voip Handover Mumber
    Voice Mail Access Number

    (Cellular) Access Number
    (Cellular) Reverse Dial Number
    (Cellular) Handover Number

    Thanks for all your help guys!




  • #2
    Each extension is also a DID, an offsite extension and has a translation table for the SMR Trunks.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299

    Comment


    • #3
      When you say each extension
      you mean each user?
      is this different then the Enhanced DID extension?

      Comment


      • #4
        Access, reverse, and handover need both an extension and an associated DID number.

        The enhanced extensions are your tie to the users and the system and basically just a route point to your user and the SMR.



        Regarding your previous question:
        Should the Siparator be pointing them to the SMR or to the ShoreGear trunks? SMR to local sip trunk switch. This is where the off system extensions and translation tables come in. Your siprator connected trunk will have off system extension that are your mobility trunk off system extension.
        Lance Paddock
        BTX | Business Telephone eXchange
        1(800) 289-0299

        Comment


        • #5
          are Access, reverse, and handover configured as doing something on Shortel side
          or are they just being passed on to SMR?

          Comment


          • #6
            They are used as a tandem connection to your system via DID to connect the handoff while using the cellular network. Probably easier to look at those numbers as call forwarding route points.
            Lance Paddock
            BTX | Business Telephone eXchange
            1(800) 289-0299

            Comment


            • #7
              I have foudn that the "ShoreTel Connect Mobility Router Integration" document contains all the information about calls

              EXCEPT i still don't know what the VOIP HANDOVER NUMBER supposed to be.
              Is it configured the same way as a (cell) HANDOVER NUMBER

              is this a REAL number? Does it get forwarded over to SMR the same way the other access numbers do?

              Doc is a bit vauge



              In the VoIP Handover Number field, type the access number that the ShoreTel Connect ONSITE
              uses to hand over an active call from the cellular network to the Wi-Fi network. The ShoreTel
              Connect ONSITE dials the VoIP handover number when an active call needs to be handed over to
              a VoIP network


              Make sure that the phone number you specify is a unique phone number, with a valid area code, in
              your enterprise network. Using a unique phone number ensures that the ShoreTel Connect
              Mobility Router can identify that an active call needs to be handed over from a cellular network to a
              Wi-Fi network.
              Last edited by darkdrgn2k; 04-07-2020, 12:47 PM.

              Comment


              • #8
                All 3 extensions have real DID numbers.

                both voip and the cell are the same handover number.
                Last edited by Lance; 04-07-2020, 01:31 PM.
                Lance Paddock
                BTX | Business Telephone eXchange
                1(800) 289-0299

                Comment


                • #9
                  So these two circled in blue are the SAME number?


                  Capture.JPG
                  Attached Files

                  Comment


                  • #10
                    yes, they are the same
                    Lance Paddock
                    BTX | Business Telephone eXchange
                    1(800) 289-0299

                    Comment


                    • #11
                      I configured my access numbers like stated above but handover fails and if a caller dial an Enterprise Extension from Cellular Voice it dial's the access number hits a default message asking for caller to input extension, and when call tries to enter and extension the IVR states it does not understand the request, if any one can shed some light on this it would be greatly appreciated.

                      Comment


                      • #12
                        I got it working there was an issue with my sip trunks configured the DID's on the wrong trunk

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