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  • Polycom VVX phones

    Hi all

    With the recent Mitel increase in prices for all things Shoretel related, I'm looking for alternative phones that can be used on Connect. I saw the AppNote for Polycom VVX phones and we are going to be testing the 201 soon. However I see that Polycom has a new series of VVX phones; the 150, 250, 350 and 450. Does anyone have any experience installing any of these newer models?

  • #2
    Most sip phones will work...but nothing works as seamless as a native phone. Might also take note that you will need to add a sip license to your user ext for every sip phone you add. If you plan to test the VVX phones on the system you will need the app note you mentioned because having a sip profile does make the phone operate better.

    Things that can be an issue:
    • Transferring and or answering more than 1 call.
    • Putting calls on hold and picking them back
    • DTMF for an offsite conference, and or issues with hitting buttons in an external auto attended
    • Message waiting light not working or produces a false notice.
    Not to discourage you but i would test those functions before deciding to use any phone beyond native.
    Last edited by Lance; 04-18-2019, 09:19 AM.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299

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