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  • Firewalls Antivirus And The System Safety

    System safety and protection is often a concern and I thought I would post what has worked for the majority of sites that require more security and restrictions. Generally It is still recommend to not use the firewall but it is possible. Please note this post is for informational use and please make changes at your own discretion. As always with any changes take a backup so you can revert if you need to. If anyone finds any information they feel that needs to be modified or changed please let me know.



    To add antivirus software you need to have the the following folders Excluded:
    On HQ/ DVS Server
    32-Bit Drive:\Program Files\Shoreline Communications
    32-Bit Drive:\Shoreline Data\
    64-Bit Drive:\Program Files (x86)\Shoreline Communications
    64-Bit Drive::\Shoreline Data\

    Contact Center/ECC Server
    32-Bit Drive:\Program Files\ShoreTel
    64-Bit Drive:\Program Files (x86)\ShoreT

    End Users Connect Client
    32-Bit Drive:\Program Files\Shoreline Communications
    32-Bit Drive:\Documents and Settings\%User%\Application Data\Shoreware Client\
    64-Bit Drive:\Program Files (x86)\Shoreline Communications
    64-Bit Drive:\Program Files (x86)\Mitel
    64-Bit Drive:\Program Files (x86)\Mitel Presenter
    64-Bit Drive:\Users\%User%\AppData\Roaming\ShoreWare

    End Users Contact Center Agent Toolbar
    32-Bit Drive:\Documents and Settings\%User%\Application Data\ShoreTel Contact Center
    32-Bit Drive:\Documents and Settings\%User%\Local Settings\Application Data\ShoreTel Contact Center
    64-Bit Drive:\Users\%user%\AppData\Roaming\ShoreTel Contact Center
    64-Bit Drive:\Users\%user%\AppData\Local\ShoreTel Contact Center




    Windows Firewall Settings:
    All equipment Must be Ping To Detect Correctly

    TCP 1024-65535 ShoreTel TCP control
    UDP 1024-65535 ShoreTel UDP SIP
    TCP 111 ShoreTel RPC TCP
    UDP 111 ShoreTel RPC UDP
    (all other exceptions are built-in for IIS, RPC port 135, etc)

    Network Firewalls:
    Access to ShoreTel switch:/phone/Communicator including interoffice VPN:
    UDP 1024-65535 ShoreTel UDP SIP

    Access to ShoreTel server including interoffice VPN:
    TCP 1024-65535 ShoreTel TCP control
    UDP 1024-65535 ShoreTel UDP SIP
    TCP 111 ONC-RPC TCP
    UDP 111 ONC-RPC UDP
    TCP 135 DCE-RPC TCP
    UDP 135 DCE-RPC UDP
    TCP 80 HTTP
    TCP 443 HTTPS
    TCP 21 FTP
    TCP 20 FTP data


    As stated above please use this information at your own discretion and let me know if you feel anything should be added or modified.
    Last edited by Lance; 05-18-2018, 10:50 AM.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299
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