Telco cable pin-out problem

[tkilmer]

I deployed a Shoregear 90 a few weeks ago. This system needed two analog ports--one for a fax machine, and another for a credit card machine. I configured the two analog ports on the SG-90 to use ports 11 & 12. I used a 5 foot 50-pin telco cable with male->female amphenol connectors on the ends (purchased from Graybar) and connected it to a Leviton voice-grade patch panel (part # 49012-J24). Rather than getting dial tone on ports 11 & 12 of the patch panel, I'm instead getting dial tones on ports 21 & 23 of the patch panel. Does anyone know where I went wrong? Was it the patch panel or the cable? Thanks in advance for your help.

[tkilmer]

Nevermind........I found my answer in the Planning and Installation Guide. I should have looked at this in the first place. In the back of the guide in appendix c (page C-16 of the ShoreTel 7.5 PIG), it shows the RJ-21X pinout for ShoreGear-12 switches. If I was using a ShoreGear-24 switch, the ports would have corresponded with each other like I had assumed in the first place.

[echeco]

hi

Nevermind........I found my answer in the Planning and Installation Guide. I should have looked at this in the first place. In the back of the guide in appendix c (page C-16 of the ShoreTel 7.5 PIG), it shows the RJ-21X pinout for ShoreGear-12 switches. If I was using a ShoreGear-24 switch, the ports would have corresponded with each other like I had assumed in the first place.

Hi tkilmer can you provide some pictures of your setup?

Cheers..

[rwensmann]

Much easier to use panels designed for each switch type this way port 11 in the software drop down is port 11 on the panel and not 21on a standard punched panel.
shoretel patch panel - http://www.dealonvoip.com/accessories.html - $79