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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • custom ring tone

    Has anyone got the custom ring tone to work?

  • #2
    Yes, and it wasn't nearly as difficult as it sounds!


    • #3

      No problems here.


      • #4
        I'm missing something-
        What I did was create a txt file shore_(MAC_address.txt) in the c:\Inetpub\ftproot and I put this path in it WaveRinger1 L/rg So that tells the phone this is where you need to look to for the wav file right? So then where do I put the wave file at, anywhere on the server? The is the VM server

        I hope that make sense


        • #5
          When I reboot the phone it shows shore_(MAC.txt) 81K bytes recieved, but the second screen then says Failed ctu24b.wav, so it grabs the route it needs to take but can't find the wav; I put the wavfile in the c:\Inetpub\ftproot. It seems a simple process but I must be doing something wrong.


          • #6

            Can you post your .txt file for the phone. The line you posted does not reference the CTU file at all (i assume you updated it).


            • #7
              Got it to work, I didn't have correct permissions on the file.


              • #8
                What permissions did you change? I have the same issue you have. I went to the file and allowed permissions.


                • #9
                  I figured out what was going on...I am good.


                  • #10
                    I have know idea how to convert my wav file to a CTU or how to update my wav file. What does CTU mean any ways?

                    I have it working with the wav files charles and eazeaz provided, but I can't get it to work with other wav files.


                    • #11

                      CTU is the counter terrorism unit on the TV Show 24.

                      I use Audacity to convert mine. if you sate the rate to 8000Hz and make sure it is in Mono and you should be good to go.

                      In my experience, the ringer has to be atleast 5 or 6 seconds in order to loop correctly. I just add whitespace to the end of the ringer to make it long enough.


                      • #12
                        I used the SoundRecorder. Open the wav file with SoundRecorder. Next go to Properties. Choose Format Conversion and pick appropriate format. Now Save as whatever you want to call it and the file should be converted. Hopefully this works for you.