Shoretel 8 PCM3 - A love/hate relationship (BETA TESTING)

[Forum]

This thread was written during BETA testing, and issues described were more than likely resolved BEFORE going to Controlled Release. This is an "Information-Only" post.


OMG, do I love PCM3!!!

Now, if it wasn't such a resource hog, it would be the best thing since sliced bread.

PCM.exe appears to take up 95-120megs of memory on a windows XP workstation that has outlook contacts. I noticed at home, where I have Vista, and no outlook integration, it only takes up 47megs currently.

Are there some optimization techniques that anybody has tried, like disk caching?

[luckycharms]

Quite interesting...we will be upgrading our house system to v8 in the coming week and I have already loaded PCM3 just to check out, it looks slick. I will report back on how our systems handle the upgrade. We have brand new workstations, Vista (Cor2Duo, 2GRam) should be good.

[cburgy]

They've really ironed out some bugs in the past 6 weeks.... I have to admit we had some problems back in mid january (although we were the guinea pigs for ST)...

Some great features in the new pcm though. Overall, very pleased with it.

My outlook has slowed to a crawl though. Ugh. Although I am sure it doesn't help that my inbox has 2000 items in it and my mailbox size is like 2 gigs... hehe.

[cburgy]

We had to turn off IM functionality though... kept connecting and disconnecting and ultimately would cause PCM to crash frequently. Need to install the new build and see if it has been fixed yet.

[sparkomatic]

I really like how they're refined the look of it in the latest release. I'm running a mac with VMWare and Windows XP.

I tried installing Office 2007 but PCM seemed to make my mac lag a bit. Been thinking of trying to install it again but not sure if running 2007 is worth it or not.

[Forum]

Call Manager has been acting alot faster in Controlled release versions.

[pfp]

How is the resource usage now? I'm concerned since we are in a Terminal Server enviornment and all instances run on the server. 100mb of memory * 50 users is a bit much.

[cburgy]

PCM is using 81MB of ram on my PC right now.

[Forum]

How is the resource usage now? I'm concerned since we are in a Terminal Server enviornment and all instances run on the server. 100mb of memory * 50 users is a bit much.

In Server 2008 terminal server, it uses less in hosted app mode then it does as a Full RDP session. I think it was around 65mb. Right nowm I am a remote user that is utilizing it over a WAN, Server 2008 TS Hosted App mode, and it flies.

definetely need to look at memory upgrades when going to 8.0 though. It's something that shouldn't be overlooked. BTW, 50 Users on a Single TS??? Wow. I hate to see more than 35. I can't wait to roll out Server 2008 hosted apps to customers. With thin clients running XP embeded, it will be awesome.

Charles