Weird Date/Time issue

[ctmega]

I have 5 sites on ShoreTel running 7.5 12.12.6117. The sites are in Connecticut, Arizona, The UK, and France. My french site is having a weird issue that their phones have the correct date (Feb 14th) but the wrong day, (Friday) today is Thursday. I have a Stratum 2 server here with GPS that all my devices clock off of. All of my other sites are fine. Any thoughts?

[Forum]

It's always the french that have to be different! J/K.

1997, 2003, 2014 (the years with friday as the 14th)


Odd.

[ctmega]

Yeah... this french site has been a pain from the start. A fractional E1... Dealing with France Telecom... you can imagine. At least they got my DID's right. That seems to be working.

This time thing is a pain though. I'll call the support guys when they wake up but I wanted to see if anyone else had something similar happen to them.

[southeasternMI]

I would do a reboot of the whole system, from the server to the switches and then phones.

[eazeaz]

Day

Check your year on the clock of you shoretel server/time source. Many clock sync programs only do the date and time, not the year.

is it possible the phones in the remote office are using a different time source than expected?

[ctmega]

They are all clocking off my Stratum 2 time server in my HQ site. I have the NTP and Time Server values specified in the DHCP scope as well. I have to upgrade to 12.13.xxxx so when I do that I will do the reset. I plan on upgrading tonight or tomorrow.

[ctmega]

BTW... My remote server that is managing the switches those phones are connected to is on my AD. So it is getting it's time from the NTP server as well.

[Jason Learmouth]

I've seen strange date handling in ShoreTel when the server's Regional and Language setting is not set to USA. You guys are about the only ones who use MM-DD-YYYY format and ShoreTel doesn't seem to like it the other way. The issues I've seen are mostly to do with schedules, never seen a day of the week issue before.

[cburgy]

I imagine you have the time zone set properly for the site in Shoretel?

[Jason Learmouth]

Back to basics eh Chris? Interesting approach while everyone else is debugging firmware on the atomic clock and investigating solar flare activity...

[ctmega]

The time zone is correct... Just got off the phone with support and they verified as well. The only explanation that I have receid so far is... "That's France for ya!"

I logged on to the local vmail server and it's date/time (Year) settings are correct. The strange thing is that I have other international sites (UK, etc...) and it's not happening there. I guess it's true what they say... the French think they are a day ahead of the rest of us!



-MegA

[cburgy]

The time zone is correct... Just got off the phone with support and they verified as well. The only explanation that I have receid so far is... "That's France for ya!"

I logged on to the local vmail server and it's date/time (Year) settings are correct. The strange thing is that I have other international sites (UK, etc...) and it's not happening there. I guess it's true what they say... the French think they are a day ahead of the rest of us!



-MegA

Nice! LOL.

[Jason Learmouth]

I wonder if the file that the phones download with the days of the week in it is correct? Language_5.txt for french I think. What version are you on?

[ctmega]

I am running 7.5 Build 12.13.1328.0.

[ctmega]

Contents of the Language5.txt file on my build:

*********************************************
# Country_5.txt tones 5 cadences 3
# file created by debug\elitecfg
RingDefine 1,500,600,0,0,22000,22000,0,0,2,0,0x3001,60,0x0801 ,60,2,1,1000,1,0,0,4000,0,0
RingDefine 2,500,600,0,0,22000,22000,0,0,2,0,0x3001,60,0x0801 ,60,4,1,400,1,0,0,200,2,0,1,400,3,0,0,4000,0,0
RingMap L/rg,1
RingMap L/r1,2
ToneDefine 1,425,0,0,0,16020,0,0,0,6,0,0x3001,200,0x4000,300, 0x7001,200,0x8000,300,0xb001,200,0x0000,800,1,1,0, 0,0
ToneDefine 2,425,0,0,0,16020,0,0,0,1,0,0x1021,0,1,1,0,0,0
ToneDefine 3,425,0,0,0,16020,0,0,0,2,0,0x3001,250,0x0000,250, 1,1,0,0,0
ToneDefine 4,425,0,0,0,16020,0,0,0,2,0,0x3001,500,0x0000,500, 1,1,0,0,0
ToneDefine 5,425,0,0,0,16020,0,0,0,2,0,0x3001,1000,0x0000,400 0,1,1,0,0,0
ToneDefine 6,425,0,0,0,16020,0,0,0,3,0,0x3001,300,0x4100,0,0x 0060,0,1,1,0,0,0
ToneDefine 7,425,0,0,0,16020,0,0,0,8,0,0x3001,2500,0x4100,0,0 x6000,300,0x9001,200,0xa000,300,0xd001,200,0xe000, 800,0x5001,200,1,1,0,0,0
ToneDefine 8,440,620,0,0,16020,16020,0,0,2,0,0x3001,250,0x080 1,250,1,1,0,0,0
ToneDefine 9,425,0,0,0,16020,0,0,0,3,0,0x3001,2500,0x4100,0,0 x0060,0,1,1,0,0,0
ToneMap L/dl,1
ToneMap L/s(0),2
ToneMap L/ro,3
ToneMap L/bz,4
ToneMap G/rt,5
ToneMap L/wt,6
ToneMap L/sl,7
ToneMap L/s(1),8
ToneMap L/s(3),9
**********************************