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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • IP115 Issues

    We have 94 IP115s that we are due to deploy next friday. We also have 30 IP 230s and an IP560. The 560 and 230's are working great in 7.5. However our IP115s are being really flakey. The boot up fine and even show up in the quick look table of the switch they are assigned to. However they then randomly show "Out of Service (Operational)". Our Regional Sales eng thinks this is a code issue. And TAC has yet to respond to our open case. Anyone else seeing this issue?

  • #2
    Haven't installed any IP115's yet myself. What Build of 7.5 are you on?



    • #3
      Somewhat of a solution

      After many calls with Shoretel, 3 core switches (HP, Cisco and 3Com) here is what we discovered.

      For whatever reason when IP115 Phones are connected to VLAN 100 using the current rev of 7.5 they randomly loose MGCP packets. Shoretel is not sure why this is happening. They originally pointed me to a legacy issue that any VLAN over 99 saw high MGCP packet loss. However we have tested on VLAN 101 and 110 without this type of packet loss. For production I had the option of using VLAN 11 so I have done so and the client is working great.

      The continues to be a ticket open with shoretel support and engineering on this issue. If I get more info I will post it.


      • #4
        Has anyone found anymore info on this problem?

        We are having issues with our IP115s and every once in a while, one of these phones will just stop working. All we have to do to make it work again is unassign the extension from the phone and then re-assign it.

        Any help would be great.


        • #5
          Since you are surely not using version 7.5 as this person was; and knowing the many advances that have been made. We'd have to start fresh with your exact issue.

          When you say "stop working" do you mean "no service" as above?
          Are you only getting the issue with 115?
          What model of Shoregear switch do you have?
          How much IP phone capacity do you have left on them?
          Do you have only 1 DHCP server and if so are you close to running out of IP addresses or getting addresses conflicts?