ShoreTel intergrate with WYSE

[southeasternMI]

Has anyone dealt with or know of any issues with running ShoreTel and WYSE technology together.

What to look for
What can't happen
What won't work

[Forum]

You mean running Shoretel in a thin client / Terminal server enviornment? We have several customers utilizing the call manager via terminal services and thin clients with no issues. The only thing I can ever think of is if somebody tried to redirect there audio when playing from there outlook (by default, it plays on the phone). Terminal services and audio don't mix very well.

[southeasternMI]

Thats good to know, so I can treat them like any other user? Theres no funky config that has to be done on either side?

[Tenny321]

You just have to make sure you install the Call Manager for a Terminal Server.

[Forum]

You just have to make sure you install the Call Manager for a Terminal Server.

Follow the instructions in the Planning/Installation guide, Appendix F (Shoreware Clients on Citrix and Windows Terminal Servers

Be sure to be prepared to reboot the Terminal Server after installation , just like workstations. The main difference, you want to be sure tehy are prepared. (Alot of people may be connected to it).

[southeasternMI]

Thanks for the help

[Forum]

Glad to be of service. One other tip, though. After you delete the connector, run the TSPinstall, and go back to the Phone/Modem properties, the screen may not match the example in the book. I usually just login to the Call manager to verify that it's operational. Don't waste your time trying to figure out why they don't match.

Charles

[mattwray]

Also remember to install PCM from the console. Don't install via a TS session or it can jack things up.

[southeasternMI]

Cool, thanks

[chadd39]

Issue with Thin client install of PCM

We are a Citrix shop and run PCM. There are 5 servers in our farm. Each day a user could be on a differnt Citrix server and we use roaming profiles. Shoretel PCM saves the history of the PCM to a place that does not get propagated by roaming profiles. This means each day if a user ends up on a different Citrix server, their previous days history will not be in the PCM.

Suppossedly, this is going to be fixed in version 8. I am guessing that will be released late summer 08...

[Forum]

Suppossedly, this is going to be fixed in version 8. I am guessing that will be released late summer 08...

yes, ST 8 is currently in Beta.