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  • Replacing a ShoreTel switch when it dies

    I believe the stablity rate for the ShoreTel switches is 5-9's, they work 99.999% of the time. I have installed and maintanced about 150 switches over 2 years of use. At this point, of these I have had to replace one T1 box.

    But when a switch does go bad it has to be replaced in the system.

    This is an amazingly easy process. Remove old switch from system. Console onto new switch and set the IP same as the old switch had. Go into Director / Switches page, click on the switch you are replacing. Either manually put in the mac address of new switch or click on find switches. Save your changes and power up new switch. That is it.
    Ryland Marshall
    Certified ShoreTel System Engineer

    Any comments that I make are purely my opinion. I am not a ShoreTel employee and do not represent them in any way, other then loving the product. Any advise that I may give is to be used at your own risk, I can not take responsibility for any harm that my come from your decision to use my advise.

  • #2
    I got my first dud and had a switch fail on me. I went through the replacement process and everything works great, however the other day I noticed an error message was being generated by the system because the old switch was not there, but I see now way to take the old switch out of the system as the new one is there and the one being recognized.

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    • #3
      Originally posted by Justin Phillips
      I got my first dud and had a switch fail on me. I went through the replacement process and everything works great, however the other day I noticed an error message was being generated by the system because the old switch was not there, but I see now way to take the old switch out of the system as the new one is there and the one being recognized.
      I wonder if it is still listed in the .mdb under 'switches'

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      • #4
        Good point I will check that out and see.

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        • #5
          Exactly what error are you getting in the app log?


          I wish I could say that I have not had to replace as many switch as we have had too. I have no idea how many switches we have installed or support but we did a user count the other day and it was around 3500.

          Off the top of my head we had RMAed switches for the following reasons
          1. Fans (at least 3 possible more)
          2. Voltage errors on the trunk ports during self-test. COs metered within spec.
          3. Digital to analog sound processing died.
          4. Switch errors and lockups.

          We were getting switches that were poorly put together ( nosie fans, bent ears and cases not put together correctly), but the ones that have been coming in lately have been much better. I understand final assembly has been moved state side.

          I can't recall a problem with a T1 box, not that a carrier as never blamed one, the T1s have test out OK, so far.
          Last edited by aspen; 09-05-2006, 09:17 PM.
          There are 10 types of people in the world, those that understand binary and those that donít.

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