I believe the stablity rate for the ShoreTel switches is 5-9's, they work 99.999% of the time. I have installed and maintanced about 150 switches over 2 years of use. At this point, of these I have had to replace one T1 box.
But when a switch does go bad it has to be replaced in the system.
This is an amazingly easy process. Remove old switch from system. Console onto new switch and set the IP same as the old switch had. Go into Director / Switches page, click on the switch you are replacing. Either manually put in the mac address of new switch or click on find switches. Save your changes and power up new switch. That is it.
But when a switch does go bad it has to be replaced in the system.
This is an amazingly easy process. Remove old switch from system. Console onto new switch and set the IP same as the old switch had. Go into Director / Switches page, click on the switch you are replacing. Either manually put in the mac address of new switch or click on find switches. Save your changes and power up new switch. That is it.
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