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  • Outlook Integr without PCM

    Our customer wants to build Outlook integration for his site, but does NOT want to use the PCM for his users. I can't find anything on this - is it even possible? Or do we install PCM, integrate Outlook, and then instruct people to simply not use it? Also, there are no licenses for Prof and up, they would only be using the Personal CM - having not had a customer like this before, will the Personal level even allow Outlook integration? Equipment is coming, I don't know release or build as yet...

  • #2
    PCM is the integration.
    You need to install and configure it to give Outlook to the MAPI connection to voicemail.
    PCM is also the TAPI interface if you want to dial from other applications.
    You don't require anything higher than Personal in order to get the voicemail integration.