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  • Reporting on AA

    Anyone know a way to report on AA?? I would hate to build wrkgrps and front end the AA with them.

  • #2
    The CDR data does not contain all the information to report on calls as they travel through an AA. Unfortunately it only shows the voice mail extension. Several times we've put in place an application which monitors the TMSNCC log and populates a database with additional information about AAs.

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    • #3
      Route point set to always forward to the AA. You can run reports against the route point.

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