PCM Disc. Problems

[rtatlor]

I have a customer that is running a proxy server and windows firewall with all shoretel advised udp ports opened but the pc is constantly losing connection with the shoretel server. Shoretel response was (CSIS is failing to connect because HTTP services in your network is timeing out 2920: (3736) 10:16:28.149 CDT [CSIS-HTTPREQ] (Error) CCSISHttpReqImpl::sendRequest(85, request=CCSISSvrCONN::waitForEvent;3;300;3;120 failed: CSIS_HTTP_SEND_FAILED(0xC1100712) The trace shows about every 4 minutes PCM loosing connection because of the above error. Does your customer run PROXY? Are they using FireWalls? Port Monitoring Software? The issue is the enviroment not PCM, if you look through the CSIS log you will see CSIS-HTTPREQ failing This will be traced down to something on that PC causing the issue ) I have no idea what this means to try to relay this to thier network admin. Has anyone else ever had this problem? Thanks for any help on this subject.

[cburgy]

I have a customer that is running a proxy server and windows firewall with all shoretel advised udp ports opened but the pc is constantly losing connection with the shoretel server. Shoretel response was (CSIS is failing to connect because HTTP services in your network is timeing out 2920: (3736) 10:16:28.149 CDT [CSIS-HTTPREQ] (Error) CCSISHttpReqImpl::sendRequest(85, request=CCSISSvrCONN::waitForEvent;3;300;3;120 failed: CSIS_HTTP_SEND_FAILED(0xC1100712) The trace shows about every 4 minutes PCM loosing connection because of the above error. Does your customer run PROXY? Are they using FireWalls? Port Monitoring Software? The issue is the enviroment not PCM, if you look through the CSIS log you will see CSIS-HTTPREQ failing This will be traced down to something on that PC causing the issue ) I have no idea what this means to try to relay this to thier network admin. Has anyone else ever had this problem? Thanks for any help on this subject.

If they are running a proxy server, you need to setup the Shoretel HQ and/or DVM servers as exceptions so that Shoretel does not go through the proxy server. We've seen significant problems with MS ISA for example. You can also set the Shoretel server as an exception under Internet Options on the computers (or via group policy to automate this).

[rtatlor]

Thanks for the advise going back onsite on 1-18-08 will update with the results thanks again.