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  • Using USB Handsets with Softphone

    We have a customer that use softphones and there laptops have screen savers set after a few minutes.
    The current USB handsets they use dont have a hook flash or answer release button, so when the screen saver is on, the soft phone rings, they then have to log in to windows domain and click the answer button on the software before they can answer the phone, by this time the call has gone.
    Is anyone aware of a way of overcoming this issue?
    Would a USB handset with hookflash allow the answering/release of the call while the screen saver is locked??