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  • caller ID and trunk to trunk transfer

    i am pretty sure i know the answer to this question but i need to
    ask it anyway.
    i have a customer who has an option in their AA to transfer callers
    outbound to a cell phone - of course the cell ph gets the CID of the
    shoretel switch as it is the one initiating the call - is there anyway
    to pass the CID of the inbound caller to the "external extention"?
    i always thought once a call goes off hook, and the CID is delivered,
    thats it. thanks for your time and info.

  • #2
    It can be delivered if the trunks are PRi an the carrier allows it. If they are just copper trunks then it will not work.

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    • #3
      Actually I thought that by default shoreTel sends the incoming callers ID out in a trunk to trunk transfer and not a system number. Thats why some customers have issues with the find me feature working properly. Because their carrier won't except any calls that isn't the BTN of the company.
      Last edited by southeasternMI; 01-19-2010, 12:59 PM.

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      • #4
        I don't know if it s turned on by default but that is true about some carriers not accepting it because of the BTN not belonging to the originating PRI.

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