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  • Dispay Incoming Line #

    I was wondering if there was a way to display the actual incoming line number when a call is received.

    I.E. We have 3 #'s that ring into our dispatch center and our dispatch officers need to be able to see the "real" number that the call is coming in on so the can handle the call correctly.



    Thanks

  • #2
    How are calls distributed to the dispatch operators now? Workgroup, Huntgroup?? They should see the name of the workgroup or huntgroup on their display when a call comes in. The solution is to have different workgroup or huntgroup for each number so they'll see the different names and answer correctly. I'm assuming you are talking about different DID's coming in and not various 1800 numbers terminating to a single DID, you need the different DID's to differentiate the calls.

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