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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Add a 1 to every call

    Hi, we have a carrier requirement that means we need to dial a one for every call, even 10 digit local calls. All will be 11 digit.

    How do I set up the Shoretel to add a 1 when someone dials a local call with 10 digits?


  • #2
    See the "prepend dial out prefix" field on the trunk group. Also check the box "remove leading 1 from 1+10D" or you may get two 1s.