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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Hook flash transfer

    If a call comes in on a trunk that has three way calling from the CO---- can the AA do a hookflash to send the call out?

    Situation is office space is sublet to a user with only one line. The other users do not want his "find me's" to use their lines. I know this is two different things. Just thinking that the AA might be able to send out the call.

    Anyother work arounds? comments welcome.

    Anyone tried "twining the CO line to a cell phone?

  • #2
    I've not heard of such a feature supplied in ShoreTel. Any reason he can't get two lines? Another thought was some sort of hardware device that sits in front of ShoreTel.


    • #3
      Economics dictate he affords one line. Also, the ST60 is full on lines so none can be added.. If there there is something to go in front of the ST that would defeat need a phone to begin with.
      Have tried doing a manual HF to do a three way call and the ST does not recognize it and hangs up.
      Yeah a PRI will fix it all. The economy, the economy.


      • #4
        Odd that I remember this.

        Shoretel added a Centrex flash feature back in 6.1 that does precisely that. The only problem is, you assign a button to start a centrex flash.

        The Palitto guys might be able to write something that could automate the usage of it more.


        • #5
          In terms of something that sits in front of ShoreTel, I was thinking along the lines of a device which accepts one trunk and provides two to ShoreTel, then does a special sequence to detect when the second line is used and uses a hook flash to do the conference instead. Since you don't have any free trunk ports, it sounds like that wouldn't work for you anyway.

          If there were a way for us to use the Centrix flash feature, we would still need to emulate a trunk or else rewrite ShoreTel's Find Me feature. Definitely possible, but frankly I don't see how you'll get him to pay for it if he's not willing to go for a second trunk, since it definitely is not easy or cheap.