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  • Shoretel 40/8 Connection to Centrex Line

    I am in the process of installing a Shoretel 40/8 switch to connect to our central office. The VOIP portion works great but I am having difficulty getting the remote 40/8 to use the existing Centrex lines. With the butt set, I get a ring when not connected to the switch. When the switch is connected, I get one ring and then a buzz on the calling phone. I have used the Analog Loop Start in the Director to no avail.

    I can call the central office and local office from the remote office, but can't get the Centrex lines connected to the switch to work. I am working on my first of three sites with similar trunk lines.

    Just getting into Shoretel installation/administration. I have been playing networking for several years since my Panasonic system installation days (I know my way around a 66 block ).

    Thanks for any assistance! It is greatly appreciated.

    Anthony

  • #2
    What pair are you connecting to on your 66 block. The 40/8 have a different pinout than the 60/12 or the 120/24 if you don't use the adaptor cable that ships with it.

    The pin out is in the Maintence guide.
    There are 10 types of people in the world, those that understand binary and those that donít.

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    • #3
      I can't remember right now. When I get to the site, I will verify against the guide.

      Thanks for the K(eep) I(t) S(imple) S(tupid) reminder. I forget that sometimes.

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      • #4
        Thanks Aspen. Sometimes I have trouble seeing the forest for the trees.

        That was the problem and got it fixed.

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        • #5
          No Problem, we are all here to help each other.
          There are 10 types of people in the world, those that understand binary and those that donít.

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          • #6
            Same problem with Centrex

            Were you able to resolve your problem? I was doing a cutover last night and ran into the same problem. So i needed to cut back to the old system.

            Is the 40/8 not compatible with Centrex, or is there a trick?

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            • #7
              I did get my issue resolved. The adapter cable saved me. My problem was not being connected to the correct pins on the switch.

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