Shoretel 40/8 Connection to Centrex Line

[brooksa]

I am in the process of installing a Shoretel 40/8 switch to connect to our central office. The VOIP portion works great but I am having difficulty getting the remote 40/8 to use the existing Centrex lines. With the butt set, I get a ring when not connected to the switch. When the switch is connected, I get one ring and then a buzz on the calling phone. I have used the Analog Loop Start in the Director to no avail.

I can call the central office and local office from the remote office, but can't get the Centrex lines connected to the switch to work. I am working on my first of three sites with similar trunk lines.

Just getting into Shoretel installation/administration. I have been playing networking for several years since my Panasonic system installation days (I know my way around a 66 block ).

Thanks for any assistance! It is greatly appreciated.

Anthony

[aspen]

What pair are you connecting to on your 66 block. The 40/8 have a different pinout than the 60/12 or the 120/24 if you don't use the adaptor cable that ships with it.

The pin out is in the Maintence guide.

[brooksa]

I can't remember right now. When I get to the site, I will verify against the guide.

Thanks for the K(eep) I(t) S(imple) S(tupid) reminder. I forget that sometimes.

[brooksa]

Thanks Aspen. Sometimes I have trouble seeing the forest for the trees.

That was the problem and got it fixed.

[aspen]

No Problem, we are all here to help each other.

[sgarson]

Same problem with Centrex

Were you able to resolve your problem? I was doing a cutover last night and ran into the same problem. So i needed to cut back to the old system.

Is the 40/8 not compatible with Centrex, or is there a trick?

[brooksa]

I did get my issue resolved. The adapter cable saved me. My problem was not being connected to the correct pins on the switch.