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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • TECH ADVISORY: SureTrunk SIP trunks and version 9.1

    We sent out a tech note - but we get many calls a day on this issue.

    EtherSpeak certified native (meaning non-ingate config) SIP trunks on ShoreTel 9.1. However, if you (or your customer) are on Etherspeak SureTrunk for ShoreTel and you upgrade from ShoreTel 7.5, 8.0, 8.1, or 9.0 to ShoreTel 9.1 - a configuration change is required on the Etherspeak side of the trunks. The change takes about 10 minutes - but must be scheduled with support engineering in advance.

    PLEASE CALL OUR SUPPORT ENGINEERING TO SCHEDULE THE CONFIG CHANGE ON YOUR ETHERSPEAK NATIVE SIP TRUNKS. Their number is (866) Ether-IP / (866) 384-3747 option 3 and their email is [email protected]


    Neil Darling
    SureTrunk by EtherSpeak