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  • TECH ADVISORY: SureTrunk SIP trunks and version 9.1

    We sent out a tech note - but we get many calls a day on this issue.

    EtherSpeak certified native (meaning non-ingate config) SIP trunks on ShoreTel 9.1. However, if you (or your customer) are on Etherspeak SureTrunk for ShoreTel and you upgrade from ShoreTel 7.5, 8.0, 8.1, or 9.0 to ShoreTel 9.1 - a configuration change is required on the Etherspeak side of the trunks. The change takes about 10 minutes - but must be scheduled with support engineering in advance.

    PLEASE CALL OUR SUPPORT ENGINEERING TO SCHEDULE THE CONFIG CHANGE ON YOUR ETHERSPEAK NATIVE SIP TRUNKS. Their number is (866) Ether-IP / (866) 384-3747 option 3 and their email is [email protected]

    Thanks,

    Neil Darling
    EtherSpeak
    SureTrunk by EtherSpeak
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