Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Italian Language problems - pls help with a test!

    Ok, I'm running Shoretel7 Build 12.5.7203.0 and am currently rolling out the phone system around all my European sites. Not had any problems with the different languages until Italy.

    I know they only just added Italian support but, don't use it; it's incredibly half-baked.

    For starters, there's no 'language=' code for DHCP.

    When users are set to 'Italian', their voicemail prompts remain in English(US) (every other language changes this).

    and, worst of all, if you change a user account to 'italian' language, the directory doesn't work on the phone. It's just blank.

    I was logged in to a phone here as myself (English UK) no problems, all the directory stuff was fine. As a test, in director I changed my language to Italian... bye bye directory. If I change back... it's fine.

    I know there's a newer build than mine; if anyone's on it would they mind testing to see, when they change their language to italian on their user account, if the directory works?

    thanks a lot