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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Bad page port??

    I've deployed several SG90's this summer at all of our remote sites. All sites have had mostly an identical configuration with one another. I deployed an SG90 this weekend in Jackson Mississippi. When connecting the Valcom paging unit to the page port on the front of the switch, I get nothing when attempting to page the PA speakers. I know the speakers, cabling, plug, etc are fine because I can plug the same cable into my iPod, and it blares the warehouse. Another method of troubleshooting is I plugged a regular set of stereo headphones into the page port on the front of the SG90. When I tried to page with the headphones connected, I got nothing as well. I verified the paging extension and the paging switch on this Sites page for ths particular site. Is it safe to say that my page port is toast?

  • #2
    I also forgot to mention that I have "Allow Overhead and Group Paging" enabled in my telephony COS, and it still doesn't work.


    • #3
      I would reboot the switch and if still not working, remove/re-install the page port config from within the site config page.
      If you still aren't working, RMA the switch.


      • #4
        Yeah, I already tried those steps with no success. Thanks though. I submitted an RMA request to ShoreTel yesterday (Monday). I received a notification that RMA had been processed later on that day, then another e-mail with a UPS tracking number. I tracked the package this morning (Tuesday), and it looks like ShoreTel didn't get it to the UPS depot in enough time, so I have to spend another damn day in Jackson. Sorry to vent, but I'm pretty pissed with ShoreTel right now. I was so ready to go home today. I've been here since Friday.