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Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • ShoreTel Server Software Builds

    I have a customer running ShoreTel 7 and I have to reload the ShoreWare software on their server. The build on ShoreTel's website is higher than what the customer has and we do not have their build anywhere.

    Can I take their database and use it on the newer build of ShoreTel software? I wasn't sure if anything in the database was specific to the build. Thanks in advance!