Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Conference issue

    We have a customer running 9.1 with a SG-90 that has 6 ports configured for make-me conferencing along with the user group set to allow all 6 parties. They tend to have long conference calls - at the hour and a half mark, they claim that anyone that was an "inbound" call to the conference gets prompted to enter a code, and if they do not enter it they get disconnected. I figured they were using some external conference bridge instead and were just confused with thinking it's the shoretel, but they swear that is not the case. Is there a timer, or something that I'm missing that locks down how long a make-me conference can last?

  • #2
    Here is just a wild guess. Look at Call Control -> Options and see if your Trunk-to-Trunk Transfer is set to hang up after 90 minutes. If so, it could possibly be a bug related to this.


    • #3
      Thanks for the recommendation gberkemeyer. I had looked at that originally thinking perhaps it could be related somehow, but it's not even turned on - so I ruled it out. To be honest, I'm still not convinced it's the shoretel because I KNOW they use an external conference service, so I've been hammering them on trying to track "how" they're establishing these conference calls. I'm still leaning towards ESO/ID-10T errors on this one - but I figured it wouldn't hurt to post the issue in case anyone actually did recognize this scenario as being ShoreTel generated.


      • #4
        There is a timer in the Call Control options, Hang up Make Me Conference after ___ Minutes of Silence. I wonder if they are listening and not talking if that would come into play? Just throwing out ideas.


        • #5
          thanks jmccumber - i also looked at that already - it's set to 20 minutes so at first I disregarded it since their issue supposedly happens far in to the conference call. But your post got me to thinking that perhaps there's a chance that it's 20 minutes of silence on the trunk of a conference attendee? So, just to rule that out officially, I just bumped it to 180 minutes and we'll see how it goes.