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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • call routing

    one of my customers wants to know if you can send a particular number they are dialing out a specific trunk.
    someone just say you can't so i can let him know. thanks!

  • #2
    Is this a specific phone number that they always want to go out a specific trunk? There are ways to do that..
    Or, you could set that trunk in a group that requires an 8 as an access code.. Dial '8' then the number you want to call.
    But, the ability to simple select a single "line" out of say your PRI and send a call using nothing but your phone... No, not gonna work without all kinds of custom stuff, and maybe even blocking that trunk from use by others etc.


    • #3
      1. This may be doable with a custom dial string. You'd have to talk to TAC about that.
      2. There are some ways this can be accomplished natively in ShoreTel with a special "loop" trunk (For example, an analog trunk connected physically to an analog extension).
      3. There are numerous ways this can be accomplished with a custom.

      Can you provide any more detail on what they're trying to do?