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  • Shoretel 9 RX/TX Gain Analog Trunks

    I just got our system up and running. When I call people they say they can't hear me very well.

    What do I need to change? Registry? Database?

    Specific details are helpful.

    Thanks

  • #2
    What are you trying to adjust it on? Trunks (analog or pri), handset, speaker phone?

    Comment


    • #3
      thanks chris.

      Analog Trunks - 2 POTS lines from Qwest

      Thanks!

      Comment


      • #4
        Originally posted by jdbents View Post
        thanks chris.

        Analog Trunks - 2 POTS lines from Qwest

        Thanks!
        I been trying to find that out, in the past (Pre SQL) the MDB file was the place to adjust. Since it is SQL, I am not sure as to what table it is in yet.

        In the old MDB it was in Table Ports under the Rx Tx Gain
        Table 1. Outside Caller Gain Tables
        RxGain Perceived Volume Increase (dB)
        37 0.0
        47 +1.0
        57 +2.0
        67 +3.0
        77 +4.0
        87 +5.0
        97 +6.0

        Table 2. Inside User Gain Tables
        TxGain Perceived Volume Increase (dB)
        36 0.0
        46 +1.0
        56 +2.0
        66 +3.0
        76 +4.0
        86 +5.0
        97 +6.0

        I would think ShoreTel ported this to the SQL DB. If someone can get me a defaulted MySQL, 9 I would be happy to look at it

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        • #5
          I just looked at my 9.1 lab system and there is a sql table "ports" with fields for TX and RX gains. Using the values John posted above you could try adjusting the audio and see what you get. FYI, you can SERIOUSLY BREAK your entire system by tweaking with the DB.

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          • #6
            Originally posted by benchtoplabs View Post
            I just looked at my 9.1 lab system and there is a sql table "ports" with fields for TX and RX gains. Using the values John posted above you could try adjusting the audio and see what you get. FYI, you can SERIOUSLY BREAK your entire system by tweaking with the DB.
            I agree with the tweaking, just make sure you have a backup before trying the fix.

            Unless you have a SQL Editor, a insert to the proper tables would probably work. Not sure what the table is nor the value name assuming it is port and rx or txgain

            INSERT INTO port
            VALUE (COLUMN #, 67, 66)
            So your inserting into port, the Value is the Column # of the Analog trunk you wish to change, the 67 and 57 is the respected value for RX and TX

            So lets say your Analog is listed in port on column 3, and the fields are RXgain / TXgain the insert will be for example
            INSERT INTO port (Column Name, RXgain, TXgain)
            VALUE (3, '67', '66');



            Dont bank on that
            Last edited by Jlorenz; 07-18-2009, 10:51 AM.

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            • #7
              thanks for your help!

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              • #8
                low call volume for inbound/outbound calls

                I am also having the similar problem but we have 2 PRIs and my agents are using the heasets and when they call anyone internally, they sound fine. When they talk to external people, the people on the other end sometimes complain that they have a hard time hearing them. They have told me that it is moreso on the outbound calls than the inbound ones but maybe that is just a coincidence. I put in a service call to my vendor but I thought I would just see if I could get some help here before they responded.

                Any help would be appreciated.

                Thank you,

                Kyle Dille

                Comment


                • #9
                  You can ajust the gain on the PRI channels from the director. Open the T1 switch page and from what you wrote you would need to bump up the TX side.

                  Comment


                  • #10
                    I just saw that on each channel, there is a Tx and an Rx gain that can be set manually. Thanks for pointing that out! I will make the change and play with the setting until i have it just right.

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                    • #11
                      I also have this issue on my PRI trunks and I set the TX to 6 and the Rx to -4. Were you able to resolve yours? I still have one user who still complains.

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