We are installing ShoreTel with a PRI in City A (area code 804) and now they have decided to hire an employee in City B (area code 434.)
There will be a VPN and the employee will use softphone.
They have an established verizon number in City B that this person has used for years and they intend to keep it.
They want him to make outbound from City B over the PRI in City A, and the OB CID to show the City B number. So far so good?
They want to have calls that are returned that person ring to the Verizon number in City B and on busy/no answer go to his VM in City A. My brain is locking up on this. Any ideas?
(We are changing our email server provider and a PM probably will not get to me until later on Friday.)
Thanks!
There will be a VPN and the employee will use softphone.
They have an established verizon number in City B that this person has used for years and they intend to keep it.
They want him to make outbound from City B over the PRI in City A, and the OB CID to show the City B number. So far so good?
They want to have calls that are returned that person ring to the Verizon number in City B and on busy/no answer go to his VM in City A. My brain is locking up on this. Any ideas?

(We are changing our email server provider and a PM probably will not get to me until later on Friday.)
Thanks!
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