RE: network issue

[junkiee]

Hey guys,

We seem to be having a little trouble with a new installation. the IP phones (230) don't seem to want to download the config unless they are directly connected to the switch that the 60/12 and the server are connected to.

all the phones currently connect back to the server and 60/12 via a motorola canopy network and the phones work just fine through them, they just don't download their config, always says "cfg failed". they get their IP address from the DHCP server in the router, as well as the time server from the router too. Phone calls are clear and never drop.

the canopy network is running perfectly and there is no loos whatsoever. if there anything that could be blocking the config download? the also have to pass through a cisco router, but even with disabling all the access lists, and allowing everythign, they still fail. Any thoughts?

thanks,

[cburgy]

Does MUTE, INFO# show the correct variable for the FTP server?

Can you telnet anonymous to the FTP server on Director? Are you on a seperate broadcast domain (VLAN) at the other location? If so, how does layer 3 connectivity look to the Shoretel server?

What happens if you manually configure the phone instead of DHCP 156?

[junkiee]

the FTP server is manually coded in, and they are on the same Vlan as the server and the 60/12. as far as telneting to the FTP server in Director, if the phones are plugged into the same switch as the server everythign is fine, but through the wireless network they don't download the config; but calls and everythign else relating to the phones function just fine.

the network is as follows,

IP230->canopy SM->AP->cisco router. and the server and 60/12 hang off of that.

thanks,

[junkiee]

anyone have any ideas?

thanks,

[junkiee]

could there be something on the AP, or the radios configuration that would be stopping the config file from being downloaded? because if the phone is hooked into the switch that has the server connected to it, then it downloads just fine.

thanks,

[benchtoplabs]

When ths phones get an IP over the canopy network, is it from the same DHCP server as when they are on the same switch as the server?
Have you tried to FTP to the server over the canopy network?
Have you tried opening a ticket with Motorola?

[cburgy]

You need to attempt a FTP connection to Director from a PC on the canopy side, that way you can verify layer 7 connectivity to Shoretel. That will give you a bit more visibility than the phone just failing to download the config file.

[junkiee]

yes, they all use the same DHCP server on the cisco router. FTP seems to work fine over the canopy network, as I downloaded some setup files from our FTP server while on site from a laptop connected to one of the SM's. and no I haven't opeped a ticket with motorola.

thanks,

[cburgy]

You are using an etherswitch module on a Cisco router to plug everything in?

[cburgy]

yes, they all use the same DHCP server on the cisco router. FTP seems to work fine over the canopy network, as I downloaded some setup files from our FTP server while on site from a laptop connected to one of the SM's. and no I haven't opeped a ticket with motorola.

thanks,

It's important you test to the Shoretel FTP server on Director. Other FTP servers really don't matter in this situation, your problem is specific to Shoretel phones and attempting to download from the FTP server.

[junkiee]

You are using an etherswitch module on a Cisco router to plug everything in?

there is a switch connected to a port on a SWIC in the cisco router.

[junkiee]

It's important you test to the Shoretel FTP server on Director. Other FTP servers really don't matter in this situation, your problem is specific to Shoretel phones and attempting to download from the FTP server.

I see, it's just this is a remote site without a pc's on hand, and I won't be able to get there for a few weeks.

[cburgy]

At this point, you should really engage your Shoretel partner to do real-time troubleshooting.

If no PCs exist, you can telnet into a phone and run some diagnostics from there.

[junkiee]

I will see what I can do about the shoretel partner, what diags shoudl I run from the phone?

thanks,

[cburgy]

At this point your Shoretel partner should be able to assist you with that.