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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • caller ID Vs 911

    Perhaps I am missing something. But I have struggled with this.

    Is there a way of Defining the outbound caller ID so that it is different than the 911 CESID?
    Yes this is on a PRI.

    Also for this purpose, I have 2 sites 1 with PRI and 1 with POTS.

    The site with POTS (East Coast) will have some remote users using 230Gs.

    The site with PRI is (West Coast) will have a VPN concentrator and will also have remote users.

    The East Coast site remote users were going to utilize the POTS lines, but that would affect the 911. Is there a way of routing the 911 calls to the PRI site for the CESID purpose?

    One last thing, 2 users have four phones each. one at the local office, one at their local home, one at the remote office, and one at the remote home. I was planning on just using extension reassignment, but the caller ID and CESID will be an issue. Any thoughts?

    Thanks in advanced.