Call Pickup Group

[flyingdutchmanVa]

Can a DID ring a "Call Pickup Group"? Or does anybody know of a way to ring multiple phones? Customer had a DID ringing all phones after hours in old system and I'm trying to replicate this. Help.

[OldPhoneGuy]

Place them in a hunt group with "simultanious ringing" and direct the DID to the hunt group after hours.

[pathfinder_nick]

You could do the same with a Workgroup also and make it Simultaneous ring. This would give you more capacity depending on how many phones you want to ring at once.

[flyingdutchmanVa]

That limits you to only 16 phones ringing. That won't be enough to ring in a 2 story office building.

[OldPhoneGuy]

It sounds like you need night bells on each floor.

[flyingdutchmanVa]

Can't do but one nite bell per site. Still searching.

[OldPhoneGuy]

The instructions for installing multiple night bells lies in ShoreTel Knowledge Base Article KB12978. Hope this helps.