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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Call Pickup Group

    Can a DID ring a "Call Pickup Group"? Or does anybody know of a way to ring multiple phones? Customer had a DID ringing all phones after hours in old system and I'm trying to replicate this. Help.

  • #2
    Place them in a hunt group with "simultanious ringing" and direct the DID to the hunt group after hours.


    • #3
      You could do the same with a Workgroup also and make it Simultaneous ring. This would give you more capacity depending on how many phones you want to ring at once.


      • #4
        That limits you to only 16 phones ringing. That won't be enough to ring in a 2 story office building.


        • #5
          It sounds like you need night bells on each floor.


          • #6
            Can't do but one nite bell per site. Still searching.


            • #7
              The instructions for installing multiple night bells lies in ShoreTel Knowledge Base Article KB12978. Hope this helps.