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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Incoming toll free Caller ID. Is it possible?

    We have (3) 800 numbers. I am building a CRM(ish) system which uses the inbound caller ID, but all incoming calls to our 800 numbers show up as "unknown" on the CDR reports. Our rep says it has something to do with shoretel not supporting NSF call by call and that it is not possible with the service we ordered (AT&T) but i'm not sure I believe him.

    Is what I'm asking even possible? I know it depends on if the caller's network supports CID, but if so, shouldn't we be able to see their Caller ID when they call one of our 800 numbers?

    Basically I want to know if we're missing some CID service from ATT or does ShoreTel not even support that type of service for incoming toll free calls?