Music on Hold (Parking a call)

[seannicholas71]

At a site, Music on hold works fine, but when they park the call, there is no music on hold. Is this by design? I seem to remember it working at other clients.

[Palitto Consulting]

Do you have a MOH source at the site where you have the trunks?

[seannicholas71]

Yes, they do and it works fine when the person is put on hold, but no music when parked. I thought parked worked as well. I don't have a system here to test.

[Palitto Consulting]

Park worked fine on 7.5 GA and 8.1 late CR.

[seannicholas71]

hmm.. well, they are on a 13.23 version of 8.1. I'm updating them to the GA release of 8.1 this Thursday, so we'll see if it gets fixed.

[Palitto Consulting]

I tested on 13.24

[LostagaininColorado]

Look, if I park a call, music is heard....UNTIL I select a destination then the music is not there. Version 8, 13.9.9403.0
ALL of my sites have this same issue and we have only installed this version or higher.

[Palitto Consulting]

Only thing I can recommend is that you upgrade to the most recent 8.1 or 9.1 build.

[seannicholas71]

What fixed my problem was a known defect with the version that I had running. upgrading fixed the issue

[LostagaininColorado]

No, you have it all wrong and I can prove it.
Take a call (any version) and put the call on hold. You will hear music.
Take the call and hit the park button but don't select a destination. The caller will hear music...UNTIL THE DESTINTION PARK IS SELECTED!.
Shoretel does not support music on "parked" calls once the destination is selected.
Try it and you will see.

[blanning]

LostagaininColorado is right, the call is technically on hold until the park destination is selected, at which point it becomes parked, and there is no music on any version that I have tested (8.1, 9.0, 9.1). I have put in an enhancement request to ShoreTel and never heard back (it went to the same black hole that all enhancement requests seem to go to).

[Palitto Consulting]

I just retested this on 14.21.4905.0 as follows and it does work exactly as expected. Could it be trunk type or multiple switches? I am testing on an analog trunk on a single 40/8 which is also the MoH source.

1. Dialed 330-335-xxxx on cell phone
2. Answered call on IP phone 111.
3. Placed call on hold and confirmed hold music.
4. Pressed Park and confirmed hold music.
5. Entered destination 110 (another IP phone) and pressed Park.
6. Confirmed hold music while parked.

[royb]

my test calls in/out/multi-site all provided MOH during Hold and Park. IP phone to/from cell phone, multiple sites/trunk groups/switches. ShoreTel 7.5 build 12.14.8701.0

[ShoreTel_Dave]

(it went to the same black hole that all enhancement requests seem to go to).

Yeah, but sometimes stuff comes back out the other side of the black hole just not when you might like it to:
Pickup Groups
64 Bit Support
AD Integration
Custom Ring tones
Goodness knows I am no quantum physicist* but I have a strong feeling that ShoreTel and Virtualization will exist in the same universe before too long.



*Though ShoreTel SE's seem to know all about "spin"

[Telman2010]

I called Support on this awhile back and they said that it was not supported but that they would put in a feature request for it.