Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • IP 8000 Configuration question

    Hello everyone,

    I recently received our first IP 8000 phone. I've completed the SIP trunk configuration, but I can't figure out how to assign an extension or place/receive calls! Not sure what I am missing. I've looked over numerious KB articles on the shoretel site and I am getting conflicting information due to different software versions. Can someone help or point me in the right direction?

    Our vendor confirmed our current version is compatable with the IP 8000. We are running 7.5/12.14.4002.0 .

  • #2
    SIP support has been improved in more current versions (SIP Stations). I would recommend upgrading to 8.1 13.24.5910.0.


    • #3
      Have you looked at the Application Note for the IP800 Conference Phone Configuration Guide? The guide walks you everything you need to setup the phone. I currently have 7 IP8000 and they all worked fine in 7.5.


      • #4
        Originally posted by jstewart View Post
        SIP support has been improved in more current versions (SIP Stations). I would recommend upgrading to 8.1 13.24.5910.0.
        I plan on updating our system soon, but I need to get this IP 8000 working.

        This is the guide I used

        and I followed the instructions. Any ideas?


        • #5
          The extension gets defined on the phone through the web interface on the preferences, appearance tab. Then on the ShoreTel ststem, add that same extension to the off system extension list on the SIP trunk group.


          • #6
            Have you created the SIP trunk group and an individual SIP trunk/s ? You need to set the Off System Extensions range on the sIP trunk group. After the trunks are set appropriately, you will need to set the SIP Username in the web management of the IP8000 along with Registrar hostname or address. Once the IP8000 is registered everything should work.

            Note: Iwould use a static IP on the IP8000 or at least an IP reservation.


            • #7
              If you have a support agreement, I highly recommend calling in for this. I followed the installation guide for a few of these devices (several times, double checking every step) and it never worked. I didn't take good notes, but there were some settings missing, and you have to connect to the device and jostle a few settings there as well.

              The good news is, once its setup, it seems to work flawlessly after that and is very low maintenance.